Shipping within Australia
We offer free shipping for orders over $99 and a flat rate of $10 Australia-wide!
All orders are processed within 1 business day, however please allow up to 3 business days during busier periods such as Christmas.
Our local post office is also our General Store, mini-mart, fuel station and local takeaway, and we love to support them as much as possible. As such, we exclusively use Australia Post to ship your orders as we also do not have access to a reliable courier network as we are remote - our town has a population of 200 people!
Once your order has been shipped, you will receive tracking information via Australia Post and it will arrive within 10 business days. If you have not received your order during this time, please email email@example.com
Please ensure you have entered your shipping address correctly, as additional shipping charges for a redelivery will be charged.
Unfortunately Covid-19 and various lockdowns across Australia has seen a delay in the postage and courier networks. We are dispatching orders within 1-2 business days, however please allow a slight delay in your parcel arriving to you. Once your parcel leaves our studio, we have no control over the time it takes to get to you.
If you have not yet received your parcel, please check your tracking number first and if you are concerned, please call Australia Post and lodge a customer enquiry. If you are still concerned, please email us at firstname.lastname@example.org
Returns and Refunds
If you receive a candle you are not absolutely in love with, please let us know and we can arrange an exchange. You will be responsible for return postage, and postage of the new item. We do not offer refunds. Please email email@example.com for more information
In the unfortunate event that you have received a candle which has broken during transit, please email us at firstname.lastname@example.org within 24-hours of receiving the item with a photo of the box, and the broken candle inside the box. We will replace the broken candle for you within 5-days not including postage time.
Due to the impact of Covid-19 and Australia Post congestion, there have been parcels go missing. In the event of a missing parcel, we will wait a further 14-days to ensure the item is not found and delivered. Beyond this, we will replace the item for you.